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Our helpdesk is staffed with representatives who can either solve the problem directly or forward the problem to other support groups. The cms service desk accounts for both 1st and 2nd line it support and is uk based although we support users worldwide.

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We are your source for hardware or software support.

Cms technology help desk phone number. The centers for medicare medicaid services cms has setup the external user services eus help desk. The service desk offering provides remote it support to your staff nationwide up to 247365. This insurance coverage is provided by. Medicare advantage prescription drug mapd help desk offers technical and functional support for the medicare advantage health and prescription drug coverage parts c and d programs. Pecos help desk for login issues application latency or system outages please contact the cms it service desk by phone at 1 800 562 1963 or by email at cmsitservicedesk at cmshhsgovfor errors within the pecos ai interface or pecos data mart or questions on data within the applications please visit the eus portal page at httpseus. Agent broker marketplace support agentbroker email help desk 855 267 1515. You can contact the mississippi division of medicaid dom multiple ways as listed below including by phone postal mail and fax. Itd helpdesk serves as your single point of contact to obtain technical support and services. We do not employ call loggers every member of our service desk staff is a highly trained it professional. When you call cms north america for phone support the person at the help desk will take the initial information from you regarding which machine youre calling about whether your machine is down or operational whether its software related and your return contact information including email once youre in our system we dont need this each time then well open. If you choose to contact dom in writing you are advised to submit information by postal mail or fax to protect the confidentiality of your protected health information or personally identifiable information. As part of quality customer support the support site is a dedicated on line resource to support users of several cms systems listed below. The learn at uw madison team is currently testing the kaltura reach asr machine captioning functionality for kaltura mediaspace and canvas integrations through an approved closed pilot approved by the learn at uw madison executive committee. Application help desk name phone. Mapdhelp at cmshhsgov help desk phone.

Customer portal sitecore support.